Ace the Skies: Delta Flight Attendant Interview Prep 2026 – Your Dream Cabin Awaits!

Question: 1 / 400

What initial step should be taken when suspecting a passenger is drunk and disruptive?

Continue serving drinks

Calm the passenger down and resolve issues

Stop serving alcohol and explain the policies

When suspecting that a passenger is drunk and disruptive, the first crucial step is to stop serving alcohol and explain the policies. This action is essential for several reasons. First and foremost, it prioritizes safety and well-being both for the potentially disruptive passenger and the other passengers on board. Excessive alcohol consumption can lead to dangerous situations, and responsible service is key to managing such risks.

By stopping alcohol service, flight attendants take proactive measures to mitigate further disruption that may arise from the individual's intoxication. Additionally, communicating the policies regarding alcohol consumption helps set clear expectations and reinforces the rules that are in place for everyone's comfort and safety. This approach also demonstrates professionalism and adherence to airline protocols, contributing to a safer cabin environment.

Continuing to serve drinks or ignoring the situation could escalate the passenger's behavior and compromise safety, while merely trying to calm the passenger down without taking the necessary action could be ineffective. Addressing the issue directly and responsibly is crucial in maintaining a safe flying experience for all.

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Ignore the passenger and focus on others

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